Contact Us

So that we can provide you with the best in customer service, please use our online chat / message system instead of a contact form or email. 

If you reach out to us when our shop is closed, you may leave a message through the same chat system. 

Click the chat icon in the lower left corner of every page to contact us!

Product Returns – Required Steps

STEP #1 – Review our REFUND POLICY section to make sure your return meets our requirements.  If yes, proceed to STEP #2 below.

STEP #2 – Before returning a product for any reason, please use our online chat / message system for customer service to discuss the matter and, if needed, obtain an RMA# if the return is authorized by us.  If yes, proceed to STEP #3 below.

STEP #3 – Package the unopened product(s) carefully with appropriate packing materials, secure the box with packing tape, add the RMA# on the outside label or box and ship it via USPS or UPS with tracking to:  Flagship Pomade, 1935 County Road 129, Pearland, TX 77581-6246.